Refund policy
Refund and Return Policy
Right of withdrawal (EU). If you purchase from the European Union, you have 14 calendar days from delivery to withdraw without needing to give a reason. To exercise this right, email us at mybabyclue@gmail.com with your order number. The product must be returned in good condition.
90-Day Satisfaction Guarantee. In addition, we offer 90 days to try My Baby Clue. If you're not satisfied, contact us and we'll process your refund according to the conditions stated in the store.
Damaged or defective products. If your order arrives damaged or defective, send us a photo at mybabyclue@gmail.com and we'll send you a free replacement or issue a refund.
How to request it. Email us at mybabyclue@gmail.com or message us on WhatsApp at +34 614 643 800 with your order number. We'll guide you through the steps. Refunds are issued to the original payment method once the return is received/confirmed.
Return shipping costs. [State whether the customer or the store covers them; by default Shopify usually leaves this to the customer except for defective products.]